Information
At Bits and Tack, we understand how important it is to receive your equestrian supplies quickly and in perfect condition. This page outlines our shipping and return policies, so you know what to expect when you shop with us. We use NZ Post to deliver your orders right to your stable door.
Frequently asked questions
Here you'll find answers to common questions about our shipping and return process. If you have any other questions, please don't hesitate to contact us via our " Contact " page. We're here to help!
How do you get your awesome horsey gear to your customers?
Our shipping provider is NZ Post, ensuring reliable delivery throughout New Zealand.
What happens if someone isn't happy with their purchase? What's your return policy?
We do not issue refunds unless an item is proved faulty and cannot be replaced.
Refunds are not issued for the purchasing of wrong sizes and secondhand items
Faulty Products - Please return faulty products to us within 7 days. We will evaluate, and arrange a replacement or refund . Under the Consumer Guarantee's Act, it is your responsibility to cover costs of returning faulty items.
How long does it usually take for an order to arrive at someone's stable door?
Usually, your order to an urban address will take 2-3 days. Rural is anything from 3-5 days.