Information
At Bits and Tack, we understand how important it is to receive your equestrian supplies quickly and in perfect condition. This page outlines our shipping and return policies, so you know what to expect when you shop with us. We use NZ Post to deliver your orders right to your stable door.
Frequently asked questions
Here you'll find answers to common questions about our shipping and return process. If you have any other questions, please don't hesitate to contact us at [[email]] or call us at [[phonenumber]]. We're here to help!
How do you get your awesome horsey gear to your customers?
Our shipping provider is NZ Post, ensuring reliable delivery throughout New Zealand.
What happens if someone isn't happy with their purchase? What's your return policy?
Returns are only valid if there is an item defect that affects the use of it. Any items with a major default are to be returned unused, straight away for a refund of the item in question (post excluded).
Large items Urban
$14.20
How long does it usually take for an order to arrive at someone's stable door?
Usually, your order to an urban address will take 2-3 days. Rural is anything from 3-5 days.
How much does shipping cost? Is it a flat rate, or does it depend on the size of the order or where it's going?
Shipping rates vary, all are tracked economy NZ Post:
Small items Urban $7
Small items Rural $12.70
Med items Urban $10.20
Med rural $15.90
Large items Rural $19.90
Happy riding!
We're committed to getting your Bits and Tack order to you swiftly and safely. If you have any questions or concerns, don't hesitate to reach out. Thanks for choosing Bits and Tack for your equestrian needs!
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